#SANYO TECH SUPPORT MANUAL#
#SANYO TECH SUPPORT PC#

He then continued reading and after a minute of silence he says that I needed an HDMI along with an audio cable and not a DVI along with the audio cable. He continued to say no and told me that I don’t understand what a DVI or an HDMI cable do, and that I needed to buy an HDMI port for my computer in order to use the TV.Īs a person that works for the Information Technology Services at, I told him that I understand perfectly what a DVI, an HDMI and a audio cable do and can’t do.

#SANYO TECH SUPPORT MANUAL#

He said that I could not use a DVI cable with the adapter, at the point that I read to him the section marked with NOTE from the TV manual where it says I could use a DVI cable with an audio cable.

#SANYO TECH SUPPORT PC#

I explained my problem and told him that since I don’t have an HDMI cable, I wanted to use a DVI adapter along with the audio cable in order to pass sound from my PC to the TV, and I explained that after troubleshooting I was completely sure the audio port didn’t work at all. He was reading the manual to me, and every 30 seconds would tell me to wait so he could read again. So I called a second time (another 15 minutes), and got a different rep, this time the guy could hear me, but he was unwilling to help and obviously didn’t know a single thing about the HDMI and DVI cables, much less the 3.5mm audio cable. I thought, well… it could be a legit excuse that he couldn’t hear me. First time I called, after 15 minutes waiting to get a representative, the guy answers and says “Alo Alo, I can’t hear you? Please call back” and hanged up. I researched the problem online and there are no steps to address this, so I decided to call Sanyo’s Technical Support. I did, and the sound doesn’t come through. It said to use HDMI port 1 along with the audio port when I connected the DVI adapter for the sound to work. I read the manual and it said that it did support DVI if I used an adapter connected to the HDMI port 1 which has the 3.5mm audio port in case somebody only has DVI ports.

I bought the TV to use it as a monitor for my desktop PC, however my PC does not have an HDMI port and only uses DVI ports. I bought a Sanyo 50″ LCD TV and I tried to use it but soon after plugging it, I found out that the TV has problems. To be fair, some technical problems arise because customers haven’t read the manual. They were, however, pretty good at reading the manual. He called Sanyo’s tech support for help, only to discover that their tech support staff knew less than he did about how audio and video ports work. This would have been true had the TV’s audio port been working. ( samcatchesides)Renato bought a 50″ Sanyo LCD TV at Walmart with the understanding that he’d be able to use a DVI adapter and the audio port instead of the HDMI port that his computer doesn’t have.

Sanyo tech support